Here is a list of frequently asked questions regarding Dots. Please click on any one of them to lead you to the answer.

1. I have all my files organized in my home files. Why do I need Dots?
2. Do all members on my site see the same information?
3. What are the costs and how do I get billed?
4. What happens to my information once I unsubscribe?
5. Is there Tech Support in case I have a question?
6. How long does it take before my site is available to my family?
7. Is there a limit to how many members I can have on a site?
8. Are there restrictions on what I information I can have on my site?
9. Is the site only for senior care?
10. How Do I Change My Password?
11. How secure is the site?
12. How do I add or delete members?
13. How much can I design my own site?

Answer One:

More and More families need to multi-task their lives. Frequently there are issues that may come up when you are away from your files. Having on-line access to your information allows you to save time and access the information you need at your convenience.

Answer Two:

No. Each family will have a designated Administrator to the family site. The family can identify what types of information are appropriate for family members, friends, professional caregivers, or other members they may invite to participate. The site has multiple sub-components and the Administrator can manage the right level of access to each component. Some site members may not see some of the components, some may be able to read items on the site but not add information, and others may have full access to read and add information. The family chooses what is right for them.

Answer Three:

Dots is based on a subscription model. The monthly fee is $24.99 for the base-level site and is automatically renewed until the Member discontinues their membership. Members sign up on the TrustDots website at Get Started. They will be prompted to enter basic account information and then be directed to set up online monthly billing.

Answer Four:

If you discontinue your membership Dots will discard your information per our Terms of Use and Privacy policies.

Answer F​ive​:

Yes. Click on Contact Us or under the About Us tab at the top of the page. You can submit your request to info@trustdots.com and will receive a response from one of our trained staff.

Answer Six:

Your site will be available in most cases within minutes, but always under 24 hours.

Answer Seven:

Currently you can have no more than 5 members to one site.

Answer Eight:

Members must comply with the conditions listed under the Terms Agreement, but aside from those guidelines, there is no firm rule about what information can be shared on the site. Dots, Inc. recommends that families do NOT save the only original copy of a document on the site, or share explicit personal or medical information. While the entire family site is secure and the Discussion Boards are designed with HIPAA compliance guidelines as stated in our Terms, Dots cannot fully guarantee that the site could not be hacked by a professional.

Since the main purpose of Dots is to provide information to help you manage care, most people do not need to know that their parent’s medication was changed by 10 mg, but simply that there has been a change in medication; specifics can be obtained by a phone call with appropriate parties.

Answer Nine:

Dots has been designed to support the information and tools involved with senior care, but its design can support other communities or needs. Dots has been approached by families who need to coordinate care for family members with chronic illness or disabilities, or who need to better connect with veterans in rehab returning from war. Dots has plans to expand its services into other communities and other countries. One tenet of our mission is to simplify lives by improving communication. We will do this one step at a time.

‘Connecting the dots' can apply to so many other situations in our lives; it is only a matter of imagination. If you know of someone who might benefit from Dots, please share our link with them: www.trustdots.com

Answer Ten:

You may recover your password at any time by simply browsing to our Account Help page and filling in the required form.

Answer Eleven:

The security and privacy of the information you contribute to your family site is extremely important to Dots and we take this responsibility very seriously. Dots family sites utilizes industry standard data encryption to ensure that all interactions with the site are secure. Our secure servers use 128 bit Secure Sockets Layer (SSL) encryption - the same technology used to secure ecommerce and banking transactions across the internet. In addition, our site design and architecture ensures that each family site is completely isolated from the rest of the Dots site.

Answer Twelve:

Only administrators of the family site can add or delete users of that family site. The person who initially signed up for a Dots family site is automatically assigned the role of administrator and can begin adding/deleting users. This administrator can then assign other users the role of administrator, if they so desire. Adding and deleting users is available to administrators on the People page of the family site.

Answer Thirteen:

Currently there are no options to customize the look and feel of the Dots Family site. This may be available in future site upgrades.